Parties

These Terms & Conditions set out the basis on which Sarah Setter Upholstery (“SSU”, “we”, “us”, “our”) provides upholstery services, furniture restoration, soft furnishings and related bespoke works. By accepting a quotation and/or paying a deposit, you (“the Client”, “you”) agree to be bound by these Terms.

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Nothing in these Terms affects your statutory rights as a consumer under UK law.

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1. Formation of Contract

1.1 These Terms constitute the entire agreement between SSU and the Client and supersede any prior discussions or representations.

1.2 All work is undertaken following the issue of a written estimate or quotation.

1.3 A binding contract is formed when the Client accepts the quotation and pays the required deposit.

1.4 All instructions, changes or approvals must be confirmed in writing. Email confirmation is acceptable. SSU cannot act on verbal instructions alone.

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2. Nature of Work

2.1 All upholstery and soft furnishings supplied by SSU are bespoke and made to the Client’s individual specification.

2.2 Measurements, finishes and design details are based on information provided or approved by the Client. The Client is responsible for confirming accuracy before work commences.

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3. Payment Terms

3.1 A deposit of 50% of labour costs is required to secure a booking and commence work.

3.2 For insurance-related work, a 50% deposit is also required unless SSU has a separate

written agreement with the insurer.

3.3 Deposits represent part-payment for bespoke services and materials and are non refundable once work has commenced or materials have been ordered, except where required by law.

3.4 The remaining balance is payable upon completion and prior to delivery or collection.

3.5 SSU reserves the right to charge interest on overdue sums at 1.5% per month, calculated daily.

3.6 All fabrics and materials supplied through SSU must be paid for in advance.

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4. Cancellation Rights

4.1 Where the contract is agreed at a distance or off-premises, you have a statutory right to cancel within 14 days of contract formation.

4.2 This right is lost once SSU has begun bespoke work or ordered materials with your express consent, in accordance with the Consumer Contracts Regulations 2013.

4.3 If you cancel after work has commenced, you remain liable for work completed and materials ordered up to the cancellation date.

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5. Fabric, Materials & Fire Regulations

5.1 Compliance

All new foams, fillings and coverings supplied by SSU comply with the Furniture and

Furnishings (Fire Safety) Regulations 1988 (as amended).Furniture manufactured prior to 1950 is exempt from these regulations.

5.2 Client-Supplied Fabric

Where the Client supplies fabric:

a. The Client is solely responsible for suitability, durability and regulatory compliance.

b. SSU may offer guidance but accepts no liability for performance, wear, safety or cleanability.

c. Any shortages, defects or unsuitability are the Client’s responsibility.

d. Fabric must be supplied in one continuous roll, on a tube, and in sufficient quantity, allowing for pattern matching where applicable.

e. SSU cannot guarantee the removal of creases or marks present in supplied fabric.

5.3 Handling Surcharges

a. A handling surcharge of up to £10 per metre or 20% may apply to client-supplied fabrics.

b. A 20% surcharge may apply where small offcuts or complex handling is required.

5.4 Fabric Performance Limitations

SSU is not responsible for:

a. Flaws not visible prior to cutting

b. Pattern-matching limitations due to fabric design or grain

c. Shrinkage, fading, stretching or wear resulting from use, cleaning or care contrary to manufacturers guidance

Where issues are identified, SSU will notify the Client before proceeding.

5.5 Disposal of Old Coverings

Unless requested in writing prior to commencement, old coverings will be discarded.

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6. Additional Work & Hidden Issues

6.1 Estimates are based on visible condition only.

6.2 Any additional or unforeseen work (including hidden frame damage) will be quoted separately and must be approved before proceeding.

6.3 Changes requested after work has commenced may incur additional costs and affect completion timelines.

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7. Delivery, Collection & Storage

7.1 Delivery and collection charges will be stated in the quotation where applicable.

7.2 Completion dates are estimates only. SSU is not liable for delays caused by factors outside its reasonable control, including material supply delays, courier issues or illness.

7.3 Completed items must be collected or delivery arranged within 14 days of notification.

7.4 SSU reserves the right to charge reasonable storage fees thereafter.

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8. Risk, Ownership & Retention of Title

8.1 Risk in the goods passes to the Client upon collection or delivery.

8.2 Ownership of completed work remains with SSU until full payment has been received.

8.3 SSU reserves the right to retain possession of items until outstanding balances are settled.

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9. Client Concerns & Remedies

9.1 Any concerns should be raised within a reasonable time after delivery or collection.

9.2 Where work does not conform to the contract, SSU will be given the opportunity to repair

or remedy the issue in accordance with the Consumer Rights Act 2015.

9.3 SSU is not liable for costs incurred where a third party is engaged without prior written

agreement.

9.4 Adjustments or changes outside the agreed specification are chargeable.

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10. Insurance Work

10.1 The Client remains responsible for payment in full, even where an insurer is involved.

10.2 SSU may provide supporting documentation but does not pursue insurers on the Client’s behalf.

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11. Photographs & Promotion

11.1 SSU may photograph completed work for promotional purposes.

11.2 Images will not identify Clients personally.

11.3 Clients may opt out by notifying SSU in writing prior to work commencing.

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12. Limitation of Liability

12.1 SSU does not exclude liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

12.2 Subject to the above, SSU’s liability is limited to the value of the work undertaken.

12.3 SSU is not liable for indirect or consequential losses.

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13. Validity of Estimates

Estimates are valid for 30 days from the date of issue unless otherwise stated.

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14. Governing Law

These Terms are governed by English law, and the courts of England and Wales have exclusive jurisdiction.

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15. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall continue in full force and effect.