Sarah Setter Upholstery ("SSU") respects your privacy and is committed to protecting your personal information.

This Privacy Notice explains how we collect, use, store, and share your personal information when you contact us, request a quote, place an order, visit our website, or interact with us through platforms such as Etsy, Facebook, or Instagram.

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Who we are

Sarah Setter Upholstery 
East Barn, Bristol Road, West Harptree, Bristol, BS40 6HQ 
Email: sarahsetterupholstery@gmail.com

If you have any questions about this Privacy Notice or how we handle your personal information, please contact us using the details above.

What personal information we collect

We may collect and use the following personal information:

• name

• email address

• phone number

• postal address

• billing and delivery address

• details of enquiries, quotes, orders, and purchases

• payment confirmation and transaction details

• records of correspondence, including emails, messages, and complaints

• photographs, videos, or other content you send us in relation to upholstery work or commissions

• website usage information, including cookies and analytics data

• marketing preferences

How we use your personal information

We may use your personal information to:

• respond to enquiries and provide quotes

• supply goods and services

• manage orders, payments, delivery, and customer service

• keep records of work carried out and customer communications

• deal with queries, complaints, or claims

• maintain business and legal records

• comply with legal and regulatory obligations

• improve our website, services, and customer experience

• send service updates or marketing communications where permitted by law

Lawful bases for using your information

Under UK data protection law, we must have a lawful basis for collecting and using your personal information.

We rely on the following lawful bases:

Contract
Where we need your information to provide a quote, fulfil an order, deliver goods or services, or otherwise perform our agreement with you.

Legal obligation
Where we need to keep or use your information to comply with legal requirements, including tax, accounting, and product safety obligations.

Legitimate interests
Where it is necessary for the operation of our business, including responding to enquiries, keeping appropriate records, handling complaints, preventing fraud, and improving our services.

Consent
Where we rely on your consent, such as for certain marketing communications or non-essential website cookies. You can withdraw your consent at any time.

Where we get your personal information from

We collect personal information:

• directly from you when you contact us, request a quote, place an order, or communicate with us

• from your use of our website

• from third-party platforms you use to interact with us, such as Etsy, Facebook, or Instagram

• from service providers involved in processing payments, website services, or business communications where relevant

Who we share your information with

We may share your personal information with trusted third parties where necessary to run our business and provide our services.

This may include:

• website and hosting providers, including Wix

• email and business tools, including Google

• marketplace platforms, including Etsy

• social media platforms, including Facebook and Instagram

• payment providers, banks, or transaction service providers

• delivery or courier services

• professional advisers such as accountants, insurers, or legal advisers

• fraud prevention agencies, law enforcement, regulators, or other authorities where required by law or where necessary to protect our legal rights

We only share personal information where there is a valid reason to do so.

International transfers

Some of the third-party services we use may store or process personal information outside the UK.

Where this happens, we take reasonable steps to ensure your personal information is protected and handled in accordance with UK data protection law.

How long we keep your information

We keep your personal information for up to 5 years so we can complete your transaction, deal with returns, maintain appropriate business and product safety records, and comply with legal obligations, including the Furniture and Furnishings (Fire) (Safety) Regulations 1988 where applicable.We may keep your information for longer where necessary to investigate suspected fraud, wrongdoing, legal claims, or disputes, or where we are required to do so by law.

Cookies and website tracking

Our website may use cookies and similar technologies to help the site function properly, understand how visitors use the site, and improve our services and marketing.

What are cookies?

Cookies are small text files placed on your device when you visit a website. They help websites work efficiently and can also provide information about how the site is used.

What cookies we may use

We may use the following types of cookies on our website:

Essential cookies
These cookies are necessary for the website to operate properly. They enable basic functions such as page navigation, security, and access to certain features.

Analytics cookies
These cookies help us understand how visitors use our website, such as which pages are visited and how long users stay on the site. This helps us improve the website and user experience.

Functional cookies
These cookies may remember choices you make, such as preferences submitted through the website, to improve your experience.

Marketing or third-party cookies
If used, these cookies may be placed by third-party services such as Facebook, Instagram, or other embedded content providers to help measure engagement or support advertising and social media features.

How we use cookies

We use cookies to:

• make our website work properly

• monitor website performance

• understand how visitors use the site

• improve website content and functionality

• support social media or marketing features where applicable

Cookie consent

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can accept or reject non-essential cookies through our cookie banner or preference tool where available.

Managing cookies

You can also control and delete cookies through your browser settings. Most browsers allow you to:

• see what cookies are stored

• block some or all cookies

• delete cookies already stored on your device

Please note that blocking essential cookies may affect how the website functions.

Third-party services

Our website may use third-party services such as Wix, Google, Facebook, or Instagram, which may also set cookies or collect information through embedded content or analytics tools. These third parties have their own privacy and cookies policies.

Marketing

We may send you updates or marketing communications if you have asked to receive them, if you have purchased from us and applicable law allows us to contact you, or where we otherwise have a lawful basis to do so.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.

Your data protection rights

Under UK data protection law, you have rights including:

• the right to ask for access to your personal information

• the right to ask for inaccurate personal information to be corrected

• the right to ask for your personal information to be erased in certain circumstances

• the right to object to or restrict certain types of processing

• the right to withdraw consent where we rely on consent

• the right to complain to the Information Commissioner’s Office (ICO)

To exercise any of your rights, please contact us using the details above.

How to complain

If you have any concerns about how we use your personal information, please contact us first and we will do our best to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
WilmslowCheshire
SK9 5AF

Telephone: 0303 123 1113 / Website: https://www.ico.org.uk/make-a-complaint

Updates to this notice

We may update this Privacy and Coookies Notice from time to time. Any changes will be posted on this page.